Jumoke is a Human Resource Professional with expertise in Organization Development and Change Management with a focus on organizational performance. Having worked in consulting over 8 years, her experience covers several industries in private and public sector as well as Non Governmental Organizations. Core areas of expertise include Organization Development, developing learning and development strategies, talent acquisition and management, severance and outplacement initiatives and organizational workforce planning.
Her career started off with Phillips Consulting, before moving on to V Mobile Nigeria where she worked as an internal HR managing the Sales, New Product and Marketing Division with a staff strength of over 300 employees.
She later moved to Kimberly Ryan in 2006 where she was responsible for the design and development of HR solution to clients across various industries in core HR practice areas of Search and Selection, Learning and Development, HR Systems and Strategy and OD programs.
In 2011, she was appointed Country Manager Nigeria and Ghana, overseeing the management both practices. In this role she was responsible for leading HR projects with strategic clients, business development, revenue generation, and managing over 18 employees.
She studied Law in the University of Lagos and was called to the bar in 2002. She completed her Masters degree with a distinction in Human Resource Management and Development from the University of Manchester UK. She is currently pursuing a Masters Degree in Human Resource Management and Development from the University of Manchester UK. Her background in Law, Psychology, and Industrial Relations has aided her expertise in contracting, policy development, people assessments and Organization Development.
Abimbola Lawal is a Trainer/Facilitator and a Customer Service Professional who is actively involved in effective Customer Service Delivery and Call Centre Specialist Solutions for different industries.
Abimbola possesses management, customer services and administrative expertise spanning over a period of about 17 years. During this time, she has been actively involved in set-up stages and management of customer care and call centre departments within the Telecoms and Financial Institutions industries.
Her expertise covers, development of service charters and process guidelines; manpower development projects which include training curriculum and content development, process and procedure documentation and management of call center business process outsourcing.
Her career has seen her work as a Customer Service Representative at the , She later joined Intercontinental Bank where she was a training Specialist in the Call Centre. She is a training faculty member of reputable indigenous Consulting firms.
Abimbola holds a B. Sc degree in Geography and Planning from the University of Lagos. She is also a certified On-line Facilitator.